$285 billion in SaaS market cap vanished in a single week. We dig into a new article arguing this isn't a correction — it's the end of the interface era. The author calls it "Conversation as a Service." Is he onto something, or is this just hype?
The week of February 3, 2026, Thomson Reuters dropped 15.8%. LegalZoom fell roughly 20%. These aren't speculative AI startups — they're the "boring" enterprise software companies that were supposed to be untouchable.
We break down a new article making the case that we've been building software around the wrong interface for thirty years. The core argument: conversations are replacing forms, dashboards, and CRUD interfaces as the primary way humans interact with data. The author calls the framework "Conversation as a Service" — CaaS — and traces the shift from hardware becoming ephemeral (cloud) to software following the same path.
We look at what this means for enterprise CIOs sitting on multi-million dollar Salesforce implementations, for small businesses that were priced out of software entirely, and for the future of work when your agents become part of your resume.